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FAQS

    • What is your shipping policy?

    • How long does it take for an order to be processed?

    • What is your policy on damaged shipments and returns?


    What is your shipping policy? top

    Shipping May Vary:

    During "free shipping" and "reduced shipping", we may ship USPS First Class.  We may also use a bubble mailer for small orders to help balance the sale costs.

    During Normal times (times of no special sales), we offer a flat rate shipping price of $6.00.  At the current time any orders over $35 will receive free shipping.  We prefer to ship USPS Priority Mail when possible. 

    How long does it take for an order to be processed? top

    Orders may take 1-5 business days to be processed and shipped out based on the size of the order and type of payment. Paypal Echeck orders will be fulfilled and shipped after the Echeck has cleared.  During our busy times we will keep you updated on our turn around time as it may be more than 5 business days.

    Our business hours are: Mon-Fri  9am-6pm  

    We close for all major holidays

    What is your policy on damaged shipments and returns? top

    In the event you receive a package with broken contents, we ask that you contact us within 2 days of receiving your shipment.  You may email us a picture of the broken items or return the package to us. We will then issue you a credit or refund not including the shipping.   Any open/used products will not be accepted.

    In the event you receive your package and decide the order is not what you want, you must contact us within 1 day of receiving your shipment.  You may send your order back for a partial refund (we do not refund for costs of shipping from order purchase or from return cost).


 

 

 

 

 

 

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